This Request for Proposals (the “RFP”) is an invitation by the Government of Bermuda (the “Government”) to prospective proponents to submit proposals for Maintenance of the Public Safety Radio Network as further described in Section A of the RFP Particulars (Appendix D) (the “Deliverables”).

The Government of Bermuda as represented by Ministry of National Security (MONS) seeks a supplier to provide maintenance and operational services for its island-wide Tetra Public Safety Radio Network which consist of over 1,000 radios and two dispatch centres (Bermuda Police Service & Bermuda Fire and Rescue Service) hosted over a six-site radio and a four-site LTE infrastructures with interconnecting microwave and UPS designed for maximum coverage, hurricane redundancy and grade of service.

The Maintenance Service Provider (MSP) will be primarily for:

• Operational services including all networks, all infrastructure at all locations, firewalls and training;
• Preventative Maintenance (PM) visit of infrastructure and end-user equipment;
• Repair and maintenance of infrastructure equipment, including antennas systems; and
• Repair and maintenance of subscriber and related equipment.

The MSP will be monitored by a representative of the Ministry of National Security (MONS) throughout the contract duration.

The scope of work will include the maintenance and operational monitoring of all networks, equipment and related devices, and necessary support system and services:

• Ensure operation services of all networks and infrastructure;
• Ensure that adequate training is provided to all appointed operators, field service technicians, dispatchers and any other as necessary;
• Provide all labor and installation of all parts and components necessary to keep the entire radio network and its systems and infrastructure in the best operational condition and usability;
• Maintain work/run time logs for all equipment and devices in order to promote a timely repair/replacement service standard along with a reasonable stock of parts and installation materials;
• Replacement parts shall be of new or current manufacture and meet or exceed the specifications of the original provided equipment.
• Routine inspection and reporting shall be provided for all equipment.
• Key to this service shall be (1) the provision to MONS a draft plan of work denoting the prescribed service requirement and approach along with a (2) detailed Disaster Recovery Plan, stating the processes used in the immediate aftermath of events such as natural disasters included but not limited to as tornadoes, floods, hurricanes, and/or acts of terrorism or other man-made disaster;
• Provide a single 24/7/365 service hotline contact number and escalation procedure; Provide a list of all appointed and vetted technicians who will be assigned to work on the Government's contract;
• This list will include the technician's names and qualifications.
• Provide the Government with a monthly itemized maintenance report.

The agreement shall be for three (3) consecutive years. Each proponent shall articulate the benefits their company will provide as part of the maintenance and operational service agreement.

All times listed are in Atlantic Standard Time (AST). The RFP timetable is tentative only and may be changed by the Government at any time. For greater clarity, business days means all days that Government is open for business.

Here is the previoius RFP: Supply of Public Safety Radio System Request for Proposal